24/7 Home Rescue Landlord Boiler & Heating Cover Plans (REVIEW)
24/7 Home Rescue is one of the UK’s premier providers of boiler, heating systems, and home emergency cover.
It offers comprehensive coverage plans for both homeowners and landlords covering almost everything that could go wrong in the home. Their landlord coverage is especially impressive covering a lot more than some of their competitors while retaining their competitive and flexible pricing structure.
If you are a landlord and are thinking of investing in a homecare plan, you will want to know all the details about the FCA-certified 24/7 Home Rescue landlord boiler & heating cover plans and find out if they live up to the hype. That’s what this review is all about. We will take a deep-dive into every aspect of 24/7 Home Rescue’s landlord plans and tell you everything you need to know.
Table of Contents
24/7 Home Rescue: Quick overview
- Three monthly care plans available for landlords
- Prices from just £8.99 a month
- Annual boiler service included
- Annual gas safety check included
- All parts and labour included
- 95% first-visit repair rate
- 24/7 UK-based helpline
- Unlimited support
- Customer service promise
- 30-day rolling contracts
- Holds FCA certification
- Over 50,000 positive reviews on Trust Pilot
Who are 24/7 Home Rescue?
24/7 Home Rescue is an established heating and boiler emergency coverage firm that has been operating in the UK for a number of years. It is based in Burnley but supports customers right across the UK.
Its mission statement is to provide homeowners and landlords with first-class coverage which combines excellent customer service with good business practices and high-quality engineers.
Not only are their prices extremely competitive but their rolling monthly contract model is unique in the industry and really places power in the hands of their customers.
To top it all they also work to support local tradespeople too, with a network of the best, fully-qualified engineers working across the country to support their customers.
24/7 Home Rescue Landlord Boiler & Heating Cover explained
24/7 Home Rescue Landlord boiler and heating cover is a series of care deals that can give landlords peace of mind about their rental properties and allow them to reassure their tenants that if something goes wrong with the boiler or heating system it will be fixed quickly by a qualified engineer.
To benefit from 24/7 Home Rescue’s landlord plans, all you have to do is choose the right one for you. There are three options available:
Landlord 24/7 Boiler Care – Priced from £8.99 per month
This package includes full boiler breakdown coverage, an annual boiler service, and a gas safety inspection and CP12 gas safety certificate.
Landlord 24/7 Heating Care – Priced from £11.99 per month
This plan includes all of the above but also adds coverage of your properties central heating system too.
Landlord 24/7 Home Care – Priced from £14.99 per month
This is 24/7 Home Rescue’s premium package and includes all of the above plus coverage for your properties internal plumbing and drainage, electrical emergencies, and home security issues.
You can find full information and details of all of these plans on the 24/7 Home Rescue website. All you have to do is click on the View Plan button to read more and also access the full terms and conditions. Once you have chosen the right plan for you, Simply click the Confirm Plan button and follow the onscreen instructions to sign up.
Once you are covered, you will be able to use the 24/7 Home Rescue emergency helpline if there is any problem at your property that is covered by the plan. This line is open 24 hours a day, 7 days a week (as the company’s name implies) and is staffed by a helpful team of support staff who will make all the arrangements for any necessary emergency repairs to be carried out.
How much does 24/7 Home Rescue Boiler & Heating Cover cost?
One of the big attractions for landlords of 24/7 Home Rescue’s landlord plans is the flexible pricing structure they have available.
Let’s begin with the big USP which is their policy of using continuous 30-day rolling contracts. This is hugely popular as it means Landlords are not having to commit to expensive long-term agreements. Instead, they can cancel at any time and know that they only have to pay up to the end of their current month. If landlords prefer, there is the option to sign up for an annual deal too.
This is not the only flexibility in the 24/7 Home Rescue plans. The prices quoted in the previous section represent the lowest available charge for each plan. These prices all include a £95 excess which will be incurred every time you have to use their service.
This is the highest excess point offered and landlords can choose to bring it down to either £75, £45, or £0. A lower excess level does mean higher monthly payments so landlords have to make a judgement here about what level is best for them. The good news is that, even if you drop the excess to £0, your monthly fee will never be more than double the lowest price-point. If you have an old boiler and heating system and expect to make several call-outs a year, this might well represent good value for money.
24/7 Home Rescue also prides itself on customers not facing any hidden costs on top of their monthly fee. Their website is open and transparent about what is and isn’t included in each package. As long as you read through the details and take a look at the terms and conditions before signing up, no 24/7 Home Rescue customer should face any unexpected charges or hidden costs.
Before you choose the best 24/7 Home Rescue landlord boiler and heating cover plan for you, there are a number of other factors you should bear in mind.
The first is to ensure that your boiler and heating system are covered by 24/7 Home Rescue. The odds are strongly in your favour here as 24/7 Home Rescue state that they can fix and repair all boiler brands.
But they only guarantee to use manufacturer parts and engineers for some boiler makes. It is a long list but if your boiler manufacturer isn’t included then you need to consider whether a 24/7 Home Rescue repair might invalidate your warranty. The 24/7 Home Rescue manufacturer parts and engineers guarantee extends to the following brands:
- Worcester Bosch
When deciding which level of monthly payment to opt for, there are also a few things to think about. If your boiler or heating system is old or prone to going wrong and you expect to have to make regular calls, you probably want to reduce the excess as much as you can.
You should also factor in what comes with your chosen package. A gas safety inspection and annual boiler service can cost around £80 each but is included in all 24/7 Home Rescue plans as standard, so you should also factor this saving into your calculations
Why choose 24/7 Home Rescue Boiler & Heating Cover?
We have already outlined a number of compelling reasons why landlords should opt for a 24/7 Home Rescue landlord boiler and heating cover plan. But as well as their low prices, range of service offers, and flexible contracts, there are plenty of other reasons to choose 24/7 Home Rescue.
24/7 Home Rescue’s repair rate is 95% on the first visit. This is hugely impressive and makes life simpler and easier for both landlords and tenants.
They offer more manufacturer repairs than most of their competitors and allow customers to have a network of thousands of skilled local tradespeople across the country. This undoubtedly helps them to deliver a high-quality service.
This repair rate is undoubtedly a factor in the companies positive customer ratings. The 24/7 Home Rescue website highlights its ratings on TrustPilot and displays them prominently across the site.
It’s easy to guess why. 24/7 Home Rescue has a 4.5* TrustPilot rating which means it is rated as excellent. This feedback rate is all the more impressive when you consider there are more than 35,000 reviews of 24/7 Home Rescue on the site.
Of those reviews, more than 88% of customers rate 24/7 Home Rescue as either excellent or good. This is a huge majority and illustrates exactly how highly 24/7 Home Rescue and its service is regarded by users.
24/7 Home Rescue’s high customer satisfaction ratings are rooted in the company’s customer promise which applies to all users, whether homeowners or landlords. On their website, 24/7 Home Rescue outline a five-point customer promise:
- Nationwide Coverage – Regardless of where in the country you live, 24/7 Home Rescue’s network of more than 3,000 locally-based engineers will help solve your boiler or heating emergencies fast. They aim to reach you in as little as 4 hours.
- Unlimited callouts and claims – You can use 24/7 Home Rescue’s emergency call out service as often as you need to. There is no cap on the number of claims you can make and it also won’t affect your monthly prices.
- Parts and Labour – 24/7 Home Rescue uses new parts in every repair carried out by its engineers and in most cases, these parts are sourced directly from the manufacturer and installed by manufacturer-approved engineers. The cost of all parts and all labour is covered by your monthly fee.
- No hidden charges –24/7 Home Rescue guarantees there are no hidden charges in any of their plans. All costs are included in your plan so you will pay no labour fees, call out charges or additional charges for parts.
- 24/7 UK helpline & callouts – 24/7 Home Rescue’s emergency helpline is based in the UK and operates around the clock all year round. This means you can be sure that help is only a phone call away no matter when your emergency happens.
Why choose a boiler and heating cover plan?
One question we are frequently asked by landlords about boiler and heating care plans is whether they really need to spend the money on them at all.
Ultimately this is an individual decision that landlords have to make for themselves, but there are a few pointers we can offer.
Firstly, some landlords will say that their boilers and heating systems are already covered by their landlord insurance. This may well be true but you will want to consider whether or not you want to make a claim on that. It is likely to increase your premiums and the process of getting your money back is likely to be long and complicated. It also doesn’t guarantee an emergency repair if something goes badly wrong.
Other landlords say their boiler is under warranty. This also may well be true but again, a warranty doesn’t guarantee the fast repair that your tenants will want and warranties also tend to be quite short unless you use HEATABLE, which offers a 10-year warranty on Worcester Bosch or Viessmann boilers. Even these will only cover a very limited set of problems and won’t cover things like labour costs.
Landlord boiler and heating care plans are designed to fill the gap between landlord insurance and boiler warranties. They offer certainty and peace of mind to landlord and tenants and cost only a few pounds a month, with a gas safety certificate and boiler service thrown in too.
This is an attractive offer for thousands of landlords up and down the country. They have considered the advantages and disadvantages of 24/7 landlord boiler and heating cover plans and decided that they offer a great deal.
Our view is that the advantages to a landlord of investing in a boiler and heating cover plan definitely outweigh the disadvantages. But ultimately this is a decision each landlord has to make for themselves.
24/7 Home Rescue is one of the best-regarded providers of boiler cover and home emergency policies in the country. They have thousands of satisfied customers, including many landlords, and an excellent rating from over 50,000 TrustPilot reviews.
24/7 Home Rescue offers a range of plans and they are all available on flexible rolling monthly contracts at price-levels to suit any landlord. Its repairs are all carried out by experienced local engineers using new parts and they offer more direct manufacturer repairs and official engineers than any of its competitors.
There is an impressive 95% first visit repair record and a round-the-clock UK-based emergency helpline that offers landlords and their tenants peace of mind and a service they can have confidence in.
We were massively impressed with the level of service and flexible contracts offered by 24/7 Home Rescue. As a result, we happily recommend their service to all landlords who feel that they want the extra security that comes with a boiler and heating care plan.